1. Introduction

At KoConnect, we prioritize customer satisfaction and strive to provide services of the highest quality. This Return Policy outlines the terms and processes for refunds or returns related to our services. By using our platform, you agree to the terms outlined in this policy.

2. Conditions for Returns

2.1 Service Provision Refunds for digital services are available under the following conditions:

• The service was not provided as described.
• Technical issues on our side made the service unavailable, and no resolution was provided within a reasonable timeframe.
• An official refund request was submitted within 14 days of the transaction date.

2.2 Non-refundable Services

• Refunds are not available for services that have been fully utilized or successfully provided.
• Custom or special services are non-refundable once the execution has started or completed.

2.3 Subscriptions

• Refunds for subscription-based services are available for unused portions if cancellation occurs within the first 7 days of the subscription period.
• Refunds are not available for partially used periods.

3. Refund Process

3.1 Submitting a Request To initiate a refund request, contact our support team via email at refunds@koconnect.com and provide the following information:

• Order or transaction number.
• Problem description.
• Proof of payment.

4. Changes to the Policy

KoConnect reserves the right to update or modify this policy at any time. Changes take effect upon publication on our website. We encourage users to review the policy periodically to stay informed of the latest terms.

5. How to Contact Us

If you have any questions about this Return Policy, please contact us: Email: support@koconnect.com